OUR PHILOSOPHY
PROMISES, NOT POLICIES
Every flooring supplier has a warranty document. Very few make commitments a contractor can actually hold them to. The WLM Promise is four things we say out loud to every partner from day one, on every order. If we ever fall short, you tell us and we make it right.
WE GUARANTEE IT'S ALWAYS IN STOCK
"If it's in our catalogue, it's in our warehouse. Same-day pickup, every time. No 'we'll call you when it arrives.'"
A supplier who can't fulfill your order costs you money, time, and client trust. WLM maintains 50,000+ square feet of LVP in our Sarasota warehouse at all times. When you need material for Monday's job, you pick it up Friday. We don't run on backorder. We don't chase freight.
50,000+ sq ft always ready at our
Sarasota warehouse
Same-day pickup
Mon – Fri, 8:00am – 5:00pm
Stock confirmed before you
place any order
New stock arrivals updated weekly
always fresh inventory
WE GUARANTEE THE PRICE STAYS THE PRICE
"The wholesale price you're quoted is the price you pay. No surprise fees, no markups at the counter."
We've heard too many contractor stories — quoted a price, budgeted the job, then charged more at pickup. That does not happen at WLM. Your wholesale pricing sheet is locked from the moment you're approved. Budget your projects knowing the number WLM quotes is the number WLM charges.
No hidden fees, handling charges,
or markups ever
Price changes communicated
in advance, never at the counter
Volume pricing available
on qualifying orders
Every product inspected before
leaving our warehouse
WE GUARANTEE SOMEONE ALWAYS PICKS UP
"If it's in our catalogue, it's in our warehouse. Same-day pickup, every time. No 'we'll call you when it arrives.'"
A supplier who can't fulfill your order costs you money, time, and client trust. WLM maintains 50,000+ square feet of LVP in our Sarasota warehouse at all times. When you need material for Monday's job, you pick it up Friday. We don't run on backorder. We don't chase freight.
50,000+ sq ft always ready at our
Sarasota warehouse
Same-day pickup
Mon – Fri, 8:00am – 5:00pm
Stock confirmed before you
place any order
New stock arrivals updated weekly
always fresh inventory
WE GUARANTEE YOU'RE ALWAYS COVERED
"Your warranty is real protection, not fine print. If something goes wrong, we stand behind it every time."
Contractors can't afford suppliers who dodge responsibility. At WLM, our promise is simple: your projects are backed by a warranty you can actually rely on. No hidden clauses, no excuses just coverage that keeps your work secure and your clients confident.
Warranty terms confirmed in writing
at account approval
Clear coverage for all qualifying
products no grey areas
Claims handled directly, without
delays or third-party runaround
If an issue arises, we make it right
guaranteed
? FAQ
FREQUENTLY ASKED QUESTIONS
Have a question about our warranty or guarantees? Call us directly.
The manufacturer warranty covers defects in material and construction including surface wear, structural integrity, and finish quality. If a plank fails under normal use conditions, it is replaced at no cost to you. The warranty applies to all products in the WLM Siesta Collection.
Warranty length varies by product within the Siesta Collection ranging from 2 to 5 years depending on the wear layer selected. Commercial-grade products carry separate commercial warranty terms. Ask our team for the specific warranty document for your chosen product before ordering.
The warranty does not cover damage caused by improper installation, flooding or standing water beyond normal moisture exposure, impact damage, or normal wear and tear over time. It also does not apply to products installed outside their recommended specifications. Our team will walk you through the full exclusions before you order.
Contact your dedicated WLM account manager directly by phone or email. We handle all warranty claims in-house. No third-party runaround, no lengthy forms. Bring your order details and a description of the issue and we will
take it from there.
The price quoted at account approval is the price you pay on every order. No hidden fees, no handling charges, no markups at the counter. If pricing ever changes, you are notified in advance — never at pickup.
Report it to your account manager the same day. We will arrange replacement product immediately — no delay to your project timeline. Damaged goods are never your responsibility to absorb.
Yes. If a product is listed in our catalogue it is in stock at our Sarasota warehouse and available for same-day pickup Monday through Friday, 8:00am to 5:00pm. We confirm stock before every order is placed.
Yes. The manufacturer warranty transfers to the end client meaning your customers are covered for the full warranty period. This is a strong selling point when presenting flooring options to residential or commercial clients.